Position Summary: Your role is to provide administrative support to ensure the efficient operation of Bethink, as well as nursing support to the psychiatric providers. You will be responsible for managing various tasks and activities, serving as a vital point of contact between patients and providers, and being a welcoming presence to families and individuals that enter our doors. Your strong organizational skills, attention to detail, and effective communication abilities will contribute to your success in this role.
Essential Duties and Responsibilities:
- Nursing Duties: Obtain vitals on psychiatric patients, relay messages from patients to providers regarding medications, manage medication refill requests made by patients or pharmacies, answer questions about side effects.
- Insurance Management: Obtain prior authorizations for medication. Work with insurance companies as needed to support patient needs.
- Reception Duties: Greet patients with a smile, answer inquiries, and help them to feel comfortable.
- Administrative Support: Perform general office duties, including answering phone calls, organizing and maintaining files, scheduling appointments, and coordinating meetings.
- Calendar Management: Help to manage provider calendars, schedule appointments, and handle cancelations and reschedules. Ensure all appointments are properly coordinated and communicated.
- Communication Liaison: Serve as a point of contact for patients, providers, and other medical offices. Coordinate with drug representatives as needed.
- Document Preparation: Assist in preparing reports and/or notes.
- EHR Management: Assist in updating electronic health records, ensuring accuracy and completeness of information.
- Maintain confidentiality: Maintain confidentiality of records and information related to patients and their treatments. Demonstrate professional discretion and compliance with protected health information, data integrity, and security policies.
Compensation starts at $25 per hour, depending on experience. Benefit packages with employer contribution available including health insurance, vision insurance, dental insurance, paid time off, continuing education opportunities, and 401k.